Terms and Conditions of Sale
Terms and Conditions of Sale
Last updated: [date]
These General Terms and Conditions of Sale, hereinafter referred to as the "GTCS", govern sales made on the website [www.safaprayer.com] between:
Safa Prayer, operated by ZOBIRI Samia, a sole proprietorship, registered under SIRET number 92226266200021, with its registered office at 90 bis rue de Gassicourt Mantes-la-jolie 78200, hereinafter referred to as the "Seller",
and any individual or legal entity making a purchase on the site, hereinafter referred to as the "Customer".
Any order placed on the site implies full and unreserved acceptance of these GTCS by the Customer.
Article 1 — Purpose
The purpose of these GTCS is to define the rights and obligations of the Seller and the Customer in connection with the online sale of products offered by Safa Prayer.
Safa Prayer sells prayer outfits, prayer sets, matching accessories, pouches, bags, and any other product related to the brand's universe.
These GTCS apply to all orders placed on the website, unless specific conditions are expressly accepted in writing by the Seller.
Article 2 — Seller Identification
Trade name: Safa Prayer
Company name: [to be completed]
Legal form: [to be completed]
Share capital: [to be completed if company]
SIRET: [to be completed]
RCS: [city + number, to be completed if applicable]
Registered office: [full address]
Email address: [contact email]
Intra-community VAT number: [to be completed or "VAT not applicable, article 293 B of the French General Tax Code" if self-employed and not subject to VAT]
Publication director: [name to be completed]
Customer service can be reached at the following address: [contact email].
Article 3 — Products
The products offered for sale are those presented on the site on the day of consultation by the Customer, within the limits of available stock.
Each product is accompanied by a descriptive sheet indicating its essential characteristics: product name, color, size, composition, description, price, availability, and, where applicable, estimated shipping time.
The photographs, videos, and visuals on the site are provided for illustrative purposes. The Seller strives to present the products as accurately as possible. However, slight variations may exist, particularly due to lighting, color display depending on the screen, material rendering, or manufacturing.
Dimensions, lengths, and size indications are provided for guidance only. The Customer is invited to consult the size guide when available before placing any order.
Article 4 — Product Availability
Products are offered within the limits of available stock.
In the event of a product's unavailability after order validation, the Customer will be informed by email as soon as possible. The Seller may offer the Customer:
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a refund for the unavailable product;
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an exchange for another available product;
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a credit note, only if the Customer expressly accepts it.
In the event of a refund, it will be made to the payment method used for the order, unless otherwise agreed with the Customer.
Article 5 — Pre-orders
Some products may be offered for pre-order.
A pre-order allows the Customer to reserve a product before its actual availability in stock. Information regarding the estimated shipping time is indicated on the product sheet or at the time of order.
The Customer acknowledges that the announced deadlines for pre-orders are estimates. They may be modified in the event of production delays, transportation, customs, quality control, or any event beyond the Seller's control.
In case of a significant delay, the Customer will be informed by email. They may then choose to maintain their order or request its cancellation and refund.
When an order contains both an in-stock product and a pre-order product, the Seller may, according to the terms indicated at the time of purchase:
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ship the entire order when all products are available;
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or make separate shipments.
Pre-ordered products are subject to the same legal guarantees and the same right of withdrawal as other products, in accordance with these GTCS.
Article 6 — Price
Prices are indicated in euros (€), all taxes included when VAT is applicable.
Delivery fees are not included in the price of the products, unless otherwise stated. They are indicated to the Customer before the final validation of the order.
The Seller reserves the right to modify its prices at any time. However, products will be invoiced at the price displayed at the time of order validation by the Customer.
In case of a manifest price error, particularly an abnormally low price resulting from a technical or human error, the Seller reserves the right to cancel the order concerned. The Customer will then be informed and fully reimbursed.
Article 7 — Order
The Customer can place an order directly on the site.
To validate their order, the Customer must:
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select the desired product(s);
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add the products to the cart;
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check the content of the cart;
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fill in their delivery and billing information;
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choose a delivery method;
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choose a payment method;
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accept these GTCS;
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finally validate the order by payment.
Before final validation, the Customer has the option to check the details of their order, its total price, and correct any errors.
Validation of the order implies acceptance of the prices, the ordered products, and these GTCS.
An order confirmation is sent to the Customer by email after payment validation.
The Seller reserves the right to refuse or cancel any order in case of an existing dispute with the Customer, suspicion of fraud, incomplete address, clearly erroneous information, or an abnormally characterized order.
Article 8 — Payment
Payment is due immediately at the time of order, including for pre-ordered products, unless otherwise indicated.
Accepted payment methods are those offered on the site at the time of order, including:
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credit card;
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PayPal;
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Apple Pay;
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Shop Pay;
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any other payment method indicated on the site.
Payment is secured by the payment providers used by the site.
The Seller does not have access to the Customer's full bank details.
The order will only be considered final after effective payment validation.
In case of payment refusal, the order will be automatically cancelled.
Article 9 — Delivery
Products are delivered to the address indicated by the Customer when placing the order.
The Customer is responsible for the accuracy of the delivery information provided. In case of an incorrect address, incomplete address, or inability to deliver, the Seller cannot be held responsible for delays, losses, or additional costs.
Delivery zones, carriers, estimated times, and delivery costs are indicated on the site at the time of order.
Indicative processing times: [to be completed, for example: 2 to 5 working days excluding pre-orders]
Indicative delivery times: [to be completed according to carriers and countries]
Delivery times are indicative. They may vary depending on the destination, carrier, peak periods, or any event beyond the Seller's control.
Unless otherwise indicated or in a specific case related to a pre-order, the order will be delivered within the time indicated at the time of order. Failing any indicated time, delivery will occur no later than 30 days after order validation.
Article 10 — Receipt of order
The Customer is invited to check the condition of the package and products upon receipt.
In case of a damaged, opened, incomplete, or visibly abnormal package, the Customer must, where possible, make reservations with the carrier and contact customer service as soon as possible at the following address: [contact email].
In case of a missing, incorrect, or damaged product, the Customer must contact the Seller by attaching:
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the order number;
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a description of the problem;
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photos of the product, the package, and the shipping label if necessary.
The Seller will examine the request and propose an appropriate solution in accordance with the applicable legal guarantees.
Article 11 — Right of withdrawal
In accordance with the legal provisions applicable to distance selling, the consumer Customer has a period of 14 days from receipt of the product to exercise their right of withdrawal, without having to justify their decision.
When the order relates to several products delivered separately, the period runs from the receipt of the last product.
To exercise their right of withdrawal, the Customer must inform the Seller of their decision before the expiration of the 14-day period, by email to the following address: [contact email], or via the withdrawal functionality made available on the site when it is available.
The Customer may use the model withdrawal form at the end of these GTCS, without this being mandatory.
Products must be returned in their original condition, clean, unwashed, unworn beyond simple trying on, unscented, unstained, with their original labels and packaging where possible.
The Customer is responsible for any depreciation of the product resulting from handling other than what is necessary to establish its nature, characteristics, and proper functioning.
For hygiene reasons, products showing signs of excessive use, stains, odors, makeup, hair, alteration, or washing cannot be returned in their original condition. In this case, the Seller may refuse a full refund or apply a discount corresponding to the observed depreciation, within the limits provided by law.
Article 12 — Exceptions to the right of withdrawal
The right of withdrawal does not apply in cases provided for by law, particularly for:
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products manufactured according to the Customer's specifications or clearly personalized;
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products unsealed by the Customer after delivery and which cannot be returned for reasons of hygiene or health protection, when this exception is applicable;
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gift cards or digital content, according to the conditions provided by law.
Products simply tried on with care, without excessive use, remain eligible for the right of withdrawal, provided they comply with the return conditions set out in these GTCS.
Article 13 — Return conditions
Before any return, the Customer must contact customer service at the following address: [contact email], indicating their order number.
Products must be returned to the following address:
[return address to be completed]
Return shipping costs are the responsibility of the Customer, unless the error is attributable to the Seller or the product is found to be defective/non-compliant.
The Customer is free to choose the carrier of their choice. It is recommended to use a tracked delivery method, as the Customer remains responsible for the return until its receipt by the Seller.
No return sent cash on delivery or without prior request will be accepted.
Article 14 — Refund
In case of a valid exercise of the right of withdrawal, the Seller will refund the Customer within 14 days from the receipt of the withdrawal request.
The Seller may defer the refund until the products are recovered or until the Customer provides proof of shipment of the products, the date taken being the earlier of these facts.
The refund will be made to the payment method used for the order, unless otherwise agreed between the parties.
Initial delivery costs may be refunded according to the conditions provided by law. Additional costs related to choosing a more expensive delivery method than the standard method offered will not be refunded.
Return costs remain the responsibility of the Customer, unless the Seller is at fault or the product is non-compliant.
Article 15 — Exchanges
Exchanges are only possible subject to the availability of the desired product.
To request an exchange, the Customer must contact customer service at the following address: [contact email].
Products returned for exchange must meet the same conditions as those stipulated for returns: clean, unwashed, unworn beyond trying on, unscented, unstained, with original labels and packaging where possible.
If the product requested for exchange is not available, the Seller may offer a refund or a credit note, at the Customer's choice when required by law.
Return shipping costs for an exchange are the responsibility of the Customer, unless the Seller is at fault or the product is non-compliant.
Article 16 — Defective or non-compliant products
The Customer benefits from the applicable legal guarantees, notably the legal guarantee of conformity and the guarantee against hidden defects.
In case of a defective, damaged, or non-compliant product, the Customer must contact customer service at the following address: [contact email], specifying:
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the order number;
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the product concerned;
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the nature of the defect or non-compliance;
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photos allowing the request to be examined.
After examination, if the defect or non-compliance is confirmed, the Seller will propose a solution in accordance with the law: repair, replacement, total or partial refund depending on the situation.
Return costs related to a product recognized as non-compliant or defective will be covered by the Seller.
The legal guarantee does not cover defects resulting from misuse, improper maintenance, washing not in accordance with instructions, normal wear and tear, accident, negligence, or modification of the product by the Customer.
Article 17 — Legal Guarantees
The consumer Customer benefits from the legal guarantee of conformity provided by the Consumer Code.
The Seller is obliged to deliver goods that conform to the contract and is liable for any conformity defects existing at the time of delivery of the goods.
The Customer also benefits from the legal guarantee against hidden defects provided by the Civil Code, when the legal conditions are met.
These guarantees apply regardless of any commercial guarantee that may be offered by the Seller.
Article 18 — Care instructions
The Customer must follow the care instructions indicated on the product label, on the product sheet, or in the documents provided with the order.
The Seller cannot be held responsible for deterioration resulting from:
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improper washing;
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inappropriate drying;
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excessive ironing;
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the use of aggressive products;
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improper storage;
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abnormal use of the product.
Delicate, satin, fluid, or lightweight materials must be handled with care.
Article 19 — Promotional codes and commercial offers
The Seller may occasionally offer promotional codes, discounts, special offers, or benefits.
These offers are valid only for the indicated duration and within the limits of the conditions specified on the site.
Promotional codes are not cumulative, unless otherwise stated.
No promotional code can be applied retroactively after order validation.
The Seller reserves the right to modify or terminate a commercial offer at any time, subject to already validated orders.
Article 20 — Gift cards and credit notes
When gift cards or credit notes are offered on the site, their conditions of use are specified at the time of purchase or issuance.
Unless otherwise stated, gift cards and credit notes:
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are redeemable only on the Safa Prayer website;
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are not exchangeable for cash;
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cannot be refunded, unless otherwise required by law;
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must be used before their expiry date when a validity period is indicated.
In the event of loss, theft or fraudulent use of a gift card or credit note, the Seller cannot be held responsible, unless proven fault on their part.
Article 21 — Customer Responsibility
The Customer undertakes to provide accurate, complete and up-to-date information when placing an order.
The Customer is responsible for:
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the choice of products;
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the choice of size;
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the accuracy of the delivery address;
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receiving the package;
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following care instructions;
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the proper use of the products.
The Customer undertakes not to use the site fraudulently, abusively or contrary to law.
Article 22 — Seller Responsibility
The Seller undertakes to take the greatest care in the presentation, description, preparation and dispatch of products.
The Seller cannot be held responsible in case of:
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Customer error in the information provided;
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improper use of the product;
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failure to follow care instructions;
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delay or incident attributable to the carrier, unless otherwise required by law;
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force majeure;
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technical disruption beyond its control.
In any event, the Seller's liability is limited to direct and foreseeable damages related to the order, unless otherwise provided by law.
Article 23 — Force Majeure
The Seller cannot be held responsible for non-performance or delay in the performance of its obligations in the event of force majeure or an event beyond its control.
Cases of force majeure notably include: natural disasters, fires, strikes, blockades, epidemics, pandemics, war, administrative restrictions, supply shortages, transport disruptions, customs incidents, cyberattacks or any external, unforeseeable and irresistible event.
Article 24 — Intellectual Property
All elements present on the Safa Prayer site are protected by intellectual property rights.
This includes, but is not limited to: the name Safa Prayer, the logo, texts, photographs, videos, visuals, designs, creations, product sheets, graphic elements, visual identity, slogans and editorial content.
Any reproduction, representation, modification, distribution, commercial or non-commercial use, in whole or in part, without prior written authorization from the Seller, is strictly prohibited.
The purchase of a Safa Prayer product does not confer any intellectual property rights on the Customer over the brand, creations or associated content.
Article 25 — Personal Data
As part of the order, the Seller collects certain personal data from the Customer necessary for order processing, delivery, invoicing, customer service and compliance with its legal obligations.
Collected data may include: name, first name, email address, delivery address, billing address, telephone number, order information and purchase history.
Banking data is processed by secure payment providers and is not directly retained by the Seller.
The Customer has rights over their personal data, including the right to access, rectify, object, erase, restrict and portability under the conditions provided by applicable regulations.
To exercise their rights, the Customer can contact the Seller at the following address: [contact email].
For more information, the Customer is invited to consult the Privacy Policy available on the site.
Article 26 — Cookies
The site may use cookies or similar technologies to ensure its proper functioning, measure audience, improve user experience and offer adapted content or advertisements where applicable.
The Customer can manage their cookie preferences via the banner or the cookie management tool available on the site.
For more information, the Customer is invited to consult the site's Cookie Policy.
Article 27 — Customer Reviews
The Seller may allow Customers to post product reviews.
The Customer undertakes to publish a sincere, respectful and accurate review of their actual experience.
The Seller reserves the right not to publish or to delete any review containing abusive, discriminatory, defamatory, false, irrelevant, promotional or unlawful remarks.
When reviews are verified, the verification methods are specified on the site or by the review provider used.
Article 28 — Complaint
For any question, complaint or request related to an order, the Customer can contact customer service at the following address: [contact email].
The Customer is invited to provide their order number to facilitate the processing of their request.
The Seller undertakes to respond as soon as possible.
Article 29 — Consumer Mediation
In the event of a dispute between the Seller and a consumer Customer, the Customer must first send a written complaint to customer service at the following address: [contact email].
If no amicable solution is found, the consumer Customer may, free of charge, resort to the consumer mediator to whom the Seller is affiliated.
Consumer mediator: [name of mediator to be completed]
Address: [address of mediator to be completed]
Website: [website of mediator to be completed]
The Customer must refer the matter to the mediator under the conditions provided by the applicable mediation rules.
Article 30 — Applicable Law
These General Terms and Conditions of Sale are subject to French law.
In case of dispute, the parties will endeavor to find an amicable solution before any legal action.
In the absence of an amicable resolution or mediation, the dispute may be brought before the competent courts in accordance with the rules of common law.
For consumer Customers, the mandatory protective rules of the consumer's country of residence may also apply where the law so provides.
Article 31 — Partial Nullity
If one or more clauses of these General Terms and Conditions of Sale are declared null, illegal or unenforceable, the other clauses will retain their full validity and continue to apply.
The clause concerned will be replaced, as far as possible, by a valid clause having an economic and legal effect similar to that initially sought.
Article 32 — Modification of the GTC
The Seller reserves the right to modify these GTC at any time.
The applicable GTC are those in force at the time the order is validated by the Customer.
The Customer is invited to regularly consult the GTC available on the site.
Withdrawal Form Template
To Safa Prayer
Address: [return address or registered office]
Email: [contact email]
I hereby notify you of my withdrawal from the contract for the sale of the following product(s):
Order number: [order number]
Ordered on: [order date]
Received on: [receipt date]
Customer Name: [name and first name]
Customer Address: [full address]
Customer Email: [email]
Product(s) concerned:
[indicate the product(s) returned]
Date: [date]
Customer's Signature, only if the paper form is sent:
[signature]
Return Address
Safa Prayer
[full return address]
Before any return, please contact customer service at the following address: [contact email], indicating your order number.
